Feedback Policy

 

Nermine Mansour is shopping in a traditional food market in Cairo.
Nermine Mansour is shopping in a traditional food market in Cairo. Photo Credit: Emma Hawarry

At Chez Nermine food blog, your voice matters. We deeply value the connection we build with our readers, followers, and the larger food-loving community. Here’s how we ensure that your feedback shapes our content and how we engage openly and transparently with our community.

1. How We Collect Feedback

We offer several ways for you to share your thoughts, opinions, and experiences with us:

  • Comments Section: Each blog post on Chez Nermine has an open comments section where readers can share their feedback, ask questions, or provide suggestions. We encourage open discussion and love hearing how the recipes turn out for you!
  • Email: For more personalized feedback, you can always contact us via email at foodietribe@cheznermine.com. Whether you have a question, a suggestion, or just want to say hello, we are always ready to listen.
  • Social Media: Follow us on Instagram: @cheznermine and Facebook: Chez Nermine Page. Either on Instagram or Facebook. we regularly engage with our followers through comments, direct messages, and story polls. We encourage you to tag us when you recreate our recipes!
  • Surveys and Polls: Occasionally, we run surveys or polls on our social media channels to gather your thoughts on new content, recipe ideas, or blog improvements. This helps us tailor our posts to what you love most.
  • Subscribe to our Email list: Stay connected with our foodie community and be part of exclusive brain storming online events.

2. How We Respond to Feedback

We believe in two-way communication, and we make it a priority to respond to your feedback in a prompt and thoughtful manner:

  • Comments and Direct Messages: We try our best to respond to comments within 48 hours, whether it’s answering a question about a recipe or acknowledging a suggestion. If your comment requires a detailed response, we follow up via email for more clarity.
  • Email Responses: Emails are typically answered within 3 business days. For urgent matters related to the blog’s content or recipes, we prioritize a quick response.